Hollywood catering staff plate up a winner
Sep 01, 2013
Hollywood Private Hospital has won the 2013 Press Ganey Success Story award for Reinventing the Meal – the hospital's unique initiative that has dramatically improved catering processes and patient meals.
Reinventing the Meal – as the initiative is known – has been an exceptional story of change and success, made possible by a combination of factors at Hollywood: dedicated leadership from Hollywood Executive; more effective kitchen and meal delivery processes; targeted professional development and training of staff; commitment to purchasing only fresh and high-quality produce, meat and breads; creation of an entirely new menu, along with detailed dietetic review; and integration of the new electronic meal ordering system Chefmax.
"We put in place the vision for a more contemporary dining experience at Hollywood, that also brings patients the health benefits they need during recovery," said Chris Jowett, Catering Manager at Hollywood.
"We focused on the idea that hospital food can be something that is both healthy and tasty – that can bring not only nutritional benefits to the healing process, but an increased level of dignity to people at a vulnerable time in their lives."
For head chef Javier Ferandez, that meant a switch to premium suppliers including Amelia Park for lamb, Linley Valley Pork for organic pork and Kailis for fresh fish, and sourcing local fresh produce. The hospital also brought in Margaret River-based celebrity cook Ian Parmenter, who worked with the catering team to help them achieve their vision.
Press Ganey Managing Director, Terry Grundy, said that the standard of submissions for the 2013 competition was outstanding and the judging was a very difficult task.
"It was fantastic to see such passion and enthusiasm across all submissions and that quality improvement is alive and well in Australian healthcare," said Mr Grundy.
"A key factor we look for is that outcomes from the project can be proven. This was clearly evident in the Hollywood submission. The ultimate judge of care and meals at a hospital is the patient. Hollywood scored higher ratings for patient perceptions of meals than any other hospital in Australia – and has been able to maintain this standard of excellence since the introduction of the new program."
Hollywood Chief Executive Peter Mott said the award was the result of the vision established by the Hollywood Executive several years ago, as well as a significant commitment on the part of the catering team.
"The award recognises the outstanding effort by catering staff in turning around the quality of food in a relatively short space of time," said Mr Mott. "Their achievements are all the more impressive because they implemented changes while working in the hospital's original 1940s kitchen.
"As part of a substantial building expansion project scheduled to begin in late 2013, a new purpose-built kitchen costing $3 million will assist in Hollywood retaining a leading position in food quality."
Hollywood has also ranked first, for the past two quarterly surveys, in a national survey of patient satisfaction in the category for private hospitals with over 300 beds.
Hollywood Private Hospital is a modern, state-of-the-art acute care hospital in Nedlands. The hospital is a part of Ramsay Health Care Group – Australia's largest private hospital operator and has over 830 accredited specialist doctors across a wide range of specialty areas including orthopaedics, urology, cardiology, gastroenterology, oncology, psychiatry, rehabilitation, general and plastic surgery and general medicine