Hollywood Private Hospital
Part of Ramsay Health Care

Volunteers

  Volunteer caring for patient

Volunteers make a real difference to the lives of our patients and their visitors. They give up their time selflessly, allowing hospital staff to offer patients and visitors extra assistance.

Volunteer positions at Hollywood Private Hospital include, but are not limited to:

  • Front of house
  • General patient support
  • Food friends
  • Courtesy buggy
  • Lolly trolley
  • Musical entertainment
  • Companionship volunteers

Many people find volunteering gives them an additional meaningful aspect to their lives and an alternative community. Our volunteers tell us they gain a great deal of satisfaction from the contribution they make.

Enquiries about volunteering are welcomed. Prospective volunteers are interviewed and successful applicants matched to positions suiting their interests, skills and abilities. 

For contact information, click here.

The attributes required for volunteering at Hollywood Private Hospital include:

  • Highly developed communication skills (listening, speaking, nonverbal) and the ability to interact with people from diverse backgrounds
  • A non judgemental attitude; empathy and patienceAn understanding of the importance of confidentiality
  • A genuine interest in and liking of people
  • A friendly and helpful attitude
  • Reliability, punctuality and the ability to commit time to volunteer on a regular basis
  • A willingness to undergo orientation and training and to attend Volunteer Services Meetings
  • A willingness to be a part of the hospital team
Title
Front of House Volunteer 
Role
To provide an escort and direction service for patients and visitors to Hollywood Private Hospital
 Specific duties
  • Meet and greet visitors
  • Farewell and say thank you to those leaving the hospital and give directions to discharge lounge (if necessary)
  • Escort visitors who require it to their destinations (offer wheelchair assistance if necessary)
  • Provide companionship to those waiting in the lobby area
  • Direct queries, when appropriate, to the main reception desk
  • Approach people who appear to be unsure of where they are going and assist them
  • Ensure there is adequate supply of wheelchairs in room off lobby area
  • Assist those needing to book a taxi, inviting them to take a seat in the lobby and checking on taxi when it arrives (need to distinguish veterans who get taxi provided by Veterans affairs)
  • Assist concierge with additional duties when required e.g. fetching wheelchairs or assisting with luggage etc
  • Assist staff at main reception as required e.g. if a visitor presents at their desk seeking direction
  • Assist with discharge from the hospital as required
  • Ensure the lobby area is kept tidy
  • Be conversant with bus and train timetables to/from hospital
Title
General Patient Support Volunteer 
Role
To provide companionship and support for patients and their visitors 
Specific duties
  • Provide companionship and support for patients, their relatives and friends
  • Ensure everything the patient requires is within reach
  • Freshen flowers in each ward
  • Assist and accompany independent patients on walks (if given consent by staff)
  • Take wheelchair patients out of their rooms for a walk (If given consent by staff and if staff assist patient into wheelchair)
  • Offer fluids to bed ridden patients (unless directed not to do so by staff)
  • Assist with patient menus or other forms patients need assistance filling out
  • Make tea and coffee for relatives or patients outside morning/afternoon tea times
  • Set patients up for meals
  • Deliver phone messages to patients
  • Keep area tidy
  • Read to patients
  • Play board games or cards
Title
Lolly Trolley Volunteers 
Role
Provide patients and staff with the opportunity to buy goods from the trolley 
Specific duties
  • Stocking the trolley with food from storage
  • Pushing the trolley around selected wards and selling goods
  • Marking off quantities of stock sold
  • Counting the money and balancing the stock sheet
  • Locking the stock away
  • Handing the takings to finance / leaving a float of $60 with stock
  • Assisting with stocktake as required
Title
Allied Health Volunteer - Food Friend 
Role
To improve dietary intake of patients by supporting the feeding process
Specific duties
  • Assist patients with ordering meals
  • Assist with hand hygiene before and after meals
  • Assist with patient preparation for mealtime
  • Assist with meal distribution
  • Assist with meal set up
  • Assist in assuring a pleasant environment
  • Encourage patients with eating/drinking
  • Ask patients for feedback 
  • Report problems noticed with patient eating to the duty nurse
  • Complete food intake chart
Title
Courtesy Buggy Driver 
 Role
To offer a courtesy transport system within the grounds of the hospital to visitors and patients being admitted or discharged 
Specific duties
  • Ensure the buggy is clean and in good working order
  • Ensure the safety of passengers (checking seat belts etc) at all times
  • Drive the buggy around a designated circuit, picking up and dropping passengers off as required
  • Provide excellent customer service
    NB Courtesy buggy drivers must possess a current Australian Driver’s Licence
Title
Companionship Volunteers 
Role
To support the physical, emotional and psychological wellbeing of patients identified as having special needs eg patients with dementia, falls risk patients, visual and hearing impaired patients etc 
Possible duties
  • Gaining an understanding of the patients background
  • Working in partnership with another volunteer with small groups of patients in joint activities
  • Engaging the patient in activities they enjoy such as board games, music or other activities to provide stimulation
  • Providing companionship and support for patients on a one on one basis (sitting with them, talking, reading etc)
  • Patient Check: Making sure all items the patient requires are within the patient's reach. Assisting with making the patient comfortable – this may include adjusting pillows, providing hand massage etc. Ensuring patient is wearing their glasses and hearing aides if they wear them and checking they are clean and in working order
  • Accompanying and helping the patient with walking and exercise as advised by nursing staff or taking the patient out in a wheelchair for a walk (if staff assist patient into wheelchair)
  • Assisting the patient to fill in menus or other forms
  • Setting the patient up for meals and assisting with eating and drinking
  • Offering fluids regularly (unless directed not to do so by staff)